The most vital asset to any business is its customers. Each business needs to find the best way to maintain these customers, and there is no better way than to keep them engaged. Statistically speaking, companies possessing the most potent customer engagement practices can keep up to 89% of their customers, while those that don’t can only retain 33% with weak customer engagement practices.
The majority of the company’s profits come from good customer engagement, which is at two-thirds, statistically speaking. Customer engagement is a top strategic priority for companies. These customers represent a higher profitability share of 23%, revenue, and relationship growth. Many business benefits come from good customer engagement practices.
Good customer engagement practices should place the customers at the center of the business to offer them positive experiences, encouraging customer loyalty and company growth. Good customer engagement emanates from continuous interactions between the customer and the company, offered by the company but chosen by the customer for the best experience.
Keep reading to discover
- 13 Tips On How To Create Customer Engagement
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